Purchase & Delivery
What you buy at Solos Gym is not goods shipped by cargo; it is session credit used at Solos Gym's facilities. There is therefore no shipping or physical delivery, and no additional charge such as card commission, shipping, or service fee applies. The service is provided at the gym on the date and time you reserve.
The order number, package name, number of credits, validity period of the credits, whether the order is tied to a reservation, list price, discount applied, total amount payable (VAT included) and VAT rate applied are shown on the Purchase Credits · Payment Summary screen before payment. Following your approval, the version of the Pre-Contractual Information Form and Distance Sales Agreement generated specifically for this order is sent to your registered email address.
The moment payment is confirmed, the number of credits specified in the package is added to your account and becomes ready for use.
If the payment fails, no credit is added and no amount is charged to you.
Credit is not money, electronic money, a payment instrument, or an investment product. It can be used only for the services offered by Solos Gym; it cannot be converted to cash or transferred to another user.
A session is a one-hour private-use right reserved for a specific facility, date, and time. Credits are spent when you reserve a session in the app.
The credit fee for a session may vary depending on the facility, day, time slot, and number of people. The current fee is shown in the app before the reservation or before joining a Group Reservation. The rates by time slot are on the Pricing page.
When credit is spent, the credits that expire soonest are used first.
Your personal QR code and PIN for entering the gym are generated in the app 12 hours before the session start. The QR code and PIN belong to you alone and cannot be shared with anyone else.
For every credit purchase, you may exercise your right of withdrawal within 14 days from the purchase date. The full withdrawal, refund and credit rules are in the Cancellation, Refund and Credit Policy.
Following your approval, the version of the agreement generated specifically for this order is sent to your registered email address by email, which constitutes a durable medium. You can access past versions of the agreement at any time from the Profile › My Consents screen in the app, and Solos Gym will provide a further copy upon request.
After your payment is confirmed, your e-Archive or e-Invoice document is sent to your registered email address.
All order details, including the total amount payable, are shown on the Payment Summary screen before payment. If you notice an error, you can leave the screen without completing the payment and create the order again; if you leave the page before payment is completed, the price may be recalculated.
If the payment fails, no credit is added and no amount is charged to you.
For requests and complaints you can use in-app support (Profile › Support), info@solosgym.com or +90 507 570 21 71. An initial response is given within 3 business days at the latest, and the application is concluded within 10 business days at the latest.
In the event of a dispute, within the current monetary limits you may apply to the Consumer Arbitration Committee in your place of residence or in the place where the consumer transaction took place; for disputes above that limit, to the Consumer Court. Applying to a mediator before filing a lawsuit in the Consumer Court is a condition for filing suit (Law No. 6502, Art. 73/A).
