Distance Sales
This text is both the pre-contractual information form and the distance sales agreement under Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The pre-contractual information is an integral part of this agreement.
The details specific to your order (order number, package, number of credits, validity period and amount payable) are shown on the payment screen before you pay. A copy for your order containing these details is sent to your email address.
| Trade name | Solos Gym |
| Seller (business owner, natural person) | Şamil Demirdirek |
| Tax office / tax ID number | ESKİŞEHİR / 2840377789 |
| Address | Uluönder, İsmet İnönü-2 Blv, 26190 Tepebaşı/Eskişehir |
| Phone | +90 507 570 21 71 |
| info@solosgym.com | |
| Complaints and withdrawal notices | The address, phone and email above, and the Support screen in the app |
The Buyer is the person who places the order. The Buyer's full name, email address, phone number and billing details are collected during payment and appear in the copy for the order.
The Buyer declares that they are at least 18 years old. Persons under 18 cannot open a Solos Gym account or make purchases.
This agreement is formed electronically the moment the Buyer confirms the order. Orders are placed in the Solos Gym mobile app or the app.solosgym.com web app.
2.1 What is a credit? A credit is a prepaid unit of use for booking private training sessions at Solos Gym facilities. A credit is not money, electronic money or a payment instrument. It cannot be converted to cash, transferred to another user or sold. These restrictions do not remove the right of withdrawal in Article 4 or the refund cases in this agreement.
2.2 What is a session? A session is a one-hour right of exclusive use of a specific facility on a specific date and time. Only the person who made the booking and group members who join the booking by paying their own share are present in a session. A group cannot exceed the facility's capacity (2 or 3 people). Solos Gym does not add a person the Buyer does not know to a booking. The QR code needed to enter the facility is shown in the app 12 hours before the session starts.
2.3 How are credits spent? The credit cost of a session varies by facility, day, time slot and number of people. It is shown in the app before you confirm the booking. The session cost is deducted from your credits the moment you confirm the booking. In a group booking, each participant pays their own share from their own account. Credits that expire soonest are spent first.
2.4 Order summary
Before you press the payment button, the payment screen shows the following details of your order. The copy for your order contains them too.
| Order number and date | Given when your order is created. |
| Product | The credit package or hourly credit you selected. |
| Number of credits | The number of credits to be added to your account. Promotional credits, if any, are shown separately. |
| Validity period | The package's validity period from the day the credits are added to the account, and the expiry date. |
| Product conditions | The package's conditions of use, if any (for example valid only for 23:00–07:00 sessions, purchasable only by approved trainer accounts, or usable only on the first purchase). |
| List price and discount | The package's list price and any discount applied with a promo code. |
| Total amount payable (all taxes included) | The total amount including VAT and the VAT rate applied. |
| Payment method | Credit card or debit card, single payment |
| Additional charges | None. Apart from the total amount shown on the payment screen, no card commission, service fee or other charge is collected. |
| Delivery and performance | Credits are added to your account immediately once the payment is approved. There is no physical delivery and no delivery restriction. Each booking you make with credits is performed on the date and time of the booking. |
| Communication cost | There is no additional communication cost apart from your normal internet connection. |
Current packages, prices, validity periods and package conditions are shown on the solosgym.com Pricing page and on the payment screen. The amount and conditions that apply to you are those you confirm on the payment screen.
3.1 Payment is collected by credit or debit card through the Garanti BBVA virtual POS infrastructure. The bank that issued your card verifies the payment with 3D Secure. Accepted cards: Visa, Mastercard and Troy.
3.2 Your card number, expiry date and security code are transmitted from the payment screen directly to the Garanti BBVA virtual POS infrastructure. This information never reaches Solos Gym systems and is not stored by Solos Gym.
3.3 Payments are collected as a single payment. Solos Gym does not sell in instalments or on deferred terms.
3.4 Credits are added to your account once Garanti BBVA confirms that your bank approved the payment. If the payment fails, no credits are added and no amount is collected from you. If an amount was taken from your card without credits being added, because of a technical error or a duplicate charge, that amount is refunded to the same card.
3.5 There is no automatic renewal. Solos Gym does not store your card and does not charge your card on its own. Every purchase takes place with your separate approval.
4.1 14-day right of withdrawal for credit package purchases. You may withdraw from a credit package or hourly credit purchase within 14 days of the purchase date, without giving a reason and without paying a penalty.
Refund amount = Amount paid × (Unused paid credits ÷ Total paid credits given with the purchase)
4.2 No right of withdrawal for bookings. Each booking you make with your credits is a leisure service that must be performed at a specific facility on a specific date and time. Under Article 15/1-(g) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for these bookings. Credits used in bookings are therefore not included in the refund in Article 4.1. Your right to cancel a booking remains (Article 5).
4.3 How to exercise the right of withdrawal. You can give notice of your decision to withdraw within the 14-day period in any of these ways:
It is enough for the notice to be sent within the period. Using the model withdrawal form is not mandatory; any written statement that clearly expresses your decision is valid. If you send your notice through the app or the website, we confirm receipt to you immediately.
4.4 How is the refund made? We make the refund within 14 days at the latest after your withdrawal notice reaches us. The refund is made to the card you paid with, in a single transaction and without charging you anything. Credits corresponding to the refunded amount are deducted from your account. How long the refund takes to appear on your card depends on your bank.
4.5 Your credits after the notice. When your withdrawal notice reaches us, the credits of that purchase remaining in your account are set aside until the refund is completed, and the refund amount is calculated as at the date of the notice. The app shows you this. When the refund is made, these credits are deducted from your account. If your notice is rejected because it does not meet the conditions of withdrawal, the credits become usable again and the time they were set aside is added to their validity.
5.1 If you cancel your booking 12 hours or more before the session starts, the deducted credits are returned to your account.
5.2 If you cancel less than 12 hours before the session starts, or do not attend the session without cancelling, the session credits are not returned. No other credit or cash penalty is applied.
5.3 No partial refund is made if you end a session early.
5.4 If a session cannot take place for a reason on the business's side, the booking is cancelled and the session credits are returned in full. Maintenance, breakdowns and door lock problems are examples of such reasons. If you prefer, instead of credits you can request a cash refund to your card for the unused part of the relevant purchase.
5.5 Details on group and trainer bookings are in the Cancellation, Refund and Credit Policy.
6.1 Each purchase has its own validity period. Credits bought on different dates do not extend or shorten each other's validity.
6.2 Reminders for credits about to expire are sent by in-app notification, push notification or email.
6.3 Expired credits cannot be used and their value is not refunded. This rule does not apply to:
6.4 Extension for a justified reason. If illness prevents you from using your credits within their validity period, you can apply with a doctor's report before the period ends. Your credit period is extended by the length of the report, up to 30 days. This right can be used once per purchase.
7.1 If the facility is closed for more than 24 hours, the validity of your unused credits is automatically extended by the length of the closure.
7.2 If providing the service becomes impossible, for example because the facility closes permanently:
8.1 You can close your account at any time. Account closure and data deletion are subject to the Account and Data Deletion Policy. If you close your account at your own request after the withdrawal period has passed, no cash refund is made for your unused credits. The refund cases in Articles 5.4 and 7 remain.
8.2 In case of serious and repeated breaches of the gym rules, the Seller may close the account permanently within the progressive sanction rules of the Membership Agreement.
If you dispute a payment with your bank, the credits added by that purchase may be blocked until the dispute is resolved. If the dispute is resolved in your favour, these credits are deducted from your account; if it is resolved in the Seller's favour, they become usable again. Contacting us first through the Support screen speeds up the resolution.
10.1 Once your payment is approved, an invoice is issued in your name. If you are on the Revenue Administration's list of registered e-Invoice users, an e-Invoice is issued; otherwise an e-Archive invoice is issued and sent to your registered email address.
10.2 The invoice is issued with the name (or company name) and billing address in your billing details. Individual buyers are not asked for a Turkish ID number. For a company invoice, the company name, tax office and tax number are entered in the billing details.
10.3 Invoices are issued through a private integrator authorised by the Revenue Administration.
10.4 If you withdraw or are refunded, your invoice is cancelled, or the document required for the refund is issued, as the law requires.
Your personal data is processed in accordance with the Privacy Policy and KVKK Disclosure Notice. During payment, only the result of the transaction is passed to Solos Gym: the order and transaction number, the amount, the approval or rejection, and the masked card number. Your billing details are passed to the private integrator and the Revenue Administration so that the invoice can be issued.
12.1 Before paying, you can check your order details on the Payment Summary screen and go back to change your package or details.
12.2 Once your order is confirmed, a copy of this agreement containing your order details is sent to your registered email address as a PDF. You can always access all the agreements you accepted from the Profile › My Consents screen in the app. If you ask, we send you a copy again.
You can send your complaints through the channels in Article 1.1.
14.1 This agreement applies together with these documents: the Membership Agreement and Terms of Use, the Cancellation, Refund and Credit Policy, and the Privacy Policy. If the documents conflict, the provision more favourable to the consumer applies.
14.2 The following checkbox appears directly above the payment button:
☐ "I have read the Pre-Contractual Information Form and Distance Sales Agreement; I confirm that I have received the pre-contractual information."
Below the box, stating the order's total amount including VAT, this notice is shown: "By confirming the order, you take on an obligation to pay this amount."
Button: "Confirm order and pay"
Seller: Solos Gym — Şamil Demirdirek · Tax ID 2840377789 · Uluönder, İsmet İnönü-2 Blv, 26190 Tepebaşı/Eskişehir · info@solosgym.com · +90 507 570 21 71
